General Manager of Poppies Resort Samui and President Skal International - Samui James Francis McManaman shares his insights on a life dedicated to hospitality and tourism.  James embodies how industry operators can lead with compassion, humanity and vision and care for the people of the industry rather than the industry of people. During this episode, Dolores Semeraro discussed with James: - What have the tourism operators learned over the past few months - How can the Leaders of the Hospitality Industry rebuild trust (not just in travel) but across the workforce and get the right people to join (or re-join) hospitality -How to handle employees social media exposure or exposè - What is Skal International and the Samui cluster and why it matters to the future of the industry Your Host: Dolores Semeraro Hospitality Virtual Keynote Speaker Dolores Semeraro is a Travel Recovery Strategist with more than 15 years of experience in hospitality, marketing, and trading. She is passionate about helping her clients develop the leadership strategies they need to restore travel confidence and win their customers back. www.doloressemeraro.com DOWNLOAD THE TRAVEL RECOVERY IN FOUR-STEP VIDEO TRAINING https://thetravelrecoverymethod.com/foursteps For those of you working in hospitality and travel, putting your brand message across and ensure is heard and felt by the travelers of today, is not that easy anymore. And you know why? Travelers’ choices and priorities have changed. So if you are wondering why your content online is losing momentum and you see your loyal customers no longer engaging with your brand but buying from the completion instead, I want to share with you the 6 reasons why your message is failing and how you can avoid it. It's all in the Travel Recovery Four-Step Video Training I designed for those like you struggling to re-connect with their travel audience. It’s 4 videos, 4 modules, it’s all in there and it’s free. Get your free video training here https://thetravelrecoverymethod.com/foursteps Season 1 - Episode 36 DON'T FORGET TO SUBSCRIBE TO THE SHOW! Catch up on the latest episode on www.doloressemeraro.com/podcast RATE AND REVIEW THE SHOW ON Apple Podcast