After years of expansion into different DNA services, controversies around the company begin to surface — publicly. There’s a lawsuit against the company, journalists (including our co-host Jorge Barrera) start sniffing around; and a poodle is falsely identified as an Indigenous person....

On the surface, Accu-Metrics was making headlines and growing strong. But two former employees paint a troubling picture of what was going on inside, from staff who don’t seem properly trained to a stream of customers complaining about test results. Plus, the questions they were instructed to ask...