In our last podcast episode of the year, Dr. Mike Pownall and Katie Ardeline review the most prominent articles and discussed topics on the podcast in 2021.  Podcast Episodes and Articles Mentioned: 1.    Hire the Smile: Redefining Burnout Podcast mentioned: Why Burnout Happens — and How Bosses Can Help 2.    Hire The Smile: Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell 3.    Hire The Smile: Part 2 - Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell 4.    Hire The Smile: Managing Toxic Employees 5.    Hire The Smile: Managing Disruptive High Performers in Your Vet Practice Article mentioned: Managing a Top Performer Who Alienates Their Colleagues 6.    Hire The Smile: Step Up or Move On Article mentioned: 5 Reasons Business Owners Don't Fire Bad Employees--and 5 Bigger Reasons Why They're Wrong Firing With Compassion 7.    Hire The Smile: From our Dream World to our Current Reality in Veterinary HR Article mentioned: Stuck in the Middle: The Plight of Average Performers 8.    Hire The Smile: The Customer Isn’t Always Right Article mentioned: The Customer Is Not Always Right 9.    Hire The Smile: Rethinking Compensation Article mentioned: How poverty changes your mind-set 10. Hire The...