In this episode, Jeff Standridge and Marcus Cauchi discuss the importance of a client-centred approach in business relationships. They emphasise prioritising relationship-building over immediate sales, focusing on finding lifetime customers, and avoiding high-pressure tactics that can lead to buyer's remorse.   The conversation highlights the value of delivering consistent, ethical practices and maintaining integrity, even in changing circumstances. They also touch on the importance of mentorship, continuous learning, and clear communication in leadership.   Standridge advises that leaders should be cautious with their words, as even casual comments can influence team actions. The episode concludes with a discussion on the significance of creating a culture of excellence and the role of continuous improvement in achieving long-term success.   Contact  Jeff D. Standridge, Ed.D. | LinkedIn Contact Marcus (Principled Selling®) Cauchi | LinkedIn   Test your sales strategy    https://mailchi.mp/laughs-last.com/satp.   Grab 30 minutes with me for free and get honest feedback on your results.  You'll learn one thing you don't know about yourself, 2 ways to start building pipeline certainty immediately and what you can start doing in 90 days without my help to get yourself started on the right track.