This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this insightful conversation, meet Shruti Sharma, Customer Success Advisor and Consultant. Shruti shares her journey to customer success, starting from her background as a product manager to becoming a sales engineer and ultimately pursuing a career in customer success. She discusses her passion for working directly with customers and the joy of making a direct impact on their growth.  Whether you're a seasoned professional or just starting your career in customer success, this episode is packed with insights and practical advice on building your soft skills acumen - a crucial skill set anyone working with customers will ever need. So grab your favourite cup of coffee, get your trainers on and have a healthy walk with this conversation with Shruti Sharma on the Women in Customer Success Podcast. Fun facts about Shruti: 📍 Shruti is based in Newton, Massachusetts ✈️ Her last travel was to Europe 🇬🇧 🇫🇷 🇪🇸 💃🏻 Shruti also teaches Bollywood dancing! 🔥 In this episode, you'll learn about: 💎 Shruti's career journey from product management into Customer Success and entrepreneurship  💎 Career lessons 💎 Soft skills are crucial for business relationships 💎 Strategies for developing soft skills  💎 Shruti's unique approach as an advisor and practitioner Shruti's top soft skills every CSM should have:   🌟 Empathy 🌟 Communication 🌟 Time Management 🌟 Adaptability 🌟 Open-mindedness Follow Shruti Sharma! Leave a Review __________________________________________________ About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 🔥 LIMITED OPPORTUNITY: BYOB - Build Your Own Brand with Diana de Jesus and Marija Skobe-Pilley - Enrol HERE 🔥 Follow: Podcast Website Podcast host: Marija Skobe-Pilley Get a FREE '9 Habits of Successful CSMs' guide LinkedIn Podcast page Instagram: @womenincspodcast Join the FREE Women in Customer Success Network!