Work for Humans host Dart Lindsley experienced a distressing moment in the hospital when his father was left in a wheelchair facing a wall while awaiting radiology. This small but significant oversight in the hospital's system pointed to an issue in many major systems – a lack of human-centered care. Recognizing these widespread oversights, design and strategy expert Deirdre Cerminaro seeks to address such problems through human-centered systems thinking. By redesigning systems to prioritize ...