Arne van Oosterom shapeshifted from the creative coal face of consultancy life, selling beautiful shiny ideas, into the problem-oriented domain of design thinking, as a creative facilitator, leadership coach, trainer, and community architect. But swapping aesthetic idea generation, for meaningful problem-solving that helps people to cultivate growth, demands a special duty of care for the most human things of all: for feelings, emotions, connections - and all that good stuff.This episode...