Words: they are abundantly, inescapably, everywhere in the world of work. Emails, documents, post-its, briefs, meetings, hushed whispers across the office. So why is it that so many organisations still find themselves on the wrong page from one another?Ask the multi-talented master of service design thinking, stand-up comedy, theatrical design and psychology-zoology, Adam StJohn Lawrence, and he will tell you that words, actually, get in the way of true collaboration and understanding.Intrigu...