Today, host James Grieve, CMC and Tim Kist FCMC discuss the challenge of creating a great customer experience. You’ll learn key customer experience best practices, why a customer centric approach is crucial to success, and what implementation of a positive customer experience program looks like. On this episode of Your Expert Advantage: A Higher Level of Management Consulting, you’ll learn: How to ensure your clients can develop and execute a positive customer experience Why Customer Centricity matters How to assess your organization / your client’s customer centricity The benefits of a customer research company The biggest mistakes you can make in customer experience and how to avoid them The importance of listening to your customers with an open mind The value of a Certified Management Consultants (CMC) in creating a positive and sustainable customer experience.