This episode is for you if you are a BPO owner/operator.  In this episode of ACG, we talk about benchmarking the financial aspects of your BPO, setting up your books for maximum valuation, multiples in the market, maximizing your BPO for an exit, and so much more. Every day, contact center BPOs are focused on many operational metrics or KPIs that describe how the center is performing. But that’s not the entire picture. Eric Crouse, Partner at Kommit & Company, an M&A firm that specializes in the contact center BPO market takes about a benchmarking report created by his team that analyzed a huge data set of public and private contact centers that will peel back the curtain on key financial benchmarks of our industry. Combining operational performance with financial performance is the key to long-term growth and profitability for our industry, and what you will discover from this report may surprise you. Here is the link to the youtube video of this episode to view the slides and data in context: https://youtu.be/Kg9O9rDpBY0 Here is the link the free benchmarking report: https://gokommit.com/ #callcenter #contactcenter #callcentergeek Observe.AI is the fastest way to boost contact center performance with live conversation intelligence.  Learn more about the leading conversation intelligence for contact centers at Observe.AI. Follow Tom: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergeek Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/ Follow on TikTok: https://www.tiktok.com/@callcenter_geek Linkedin Group: https://www.linkedin.com/groups/9041993/ Watch us: Advice from a Call Center Geek Youtube Channel