Reviews
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“Whether you’re well established in the world of call centers, or just getting started, this is a must-listen podcast for you! Tom does an incredible job of leading conversations that cover a huge breadth of topics related to the ins and outs of customer support, operations, training, and more....”Read full review »
ASobering via Apple Podcasts ·
United States of America ·
11/08/22
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“Advice From Call Center Geek Podcast is my go to for all Call Center Content. From the individual Rep up to CEO of the Call Center, there’s information to help you grow and as a Manager I found the information invaluable.”
CarlXKenzo215 via Apple Podcasts ·
United States of America ·
05/08/22
“I was looking to take in some additional know how on Contact Centers as I prepared to start a new role and Tom made it easy and approachable. I appreciate his candid perspective!”
mcone5104 via Apple Podcasts ·
United States of America ·
01/03/22
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“Tom is very genuine and knowledgeable about the industry. He goes above and beyond his call of duty. I reached out to him on LinkedIn for a advice about variables that causes and influx in SL and ASA. He responded right away which shocked me being that he is a CEO. I will not be missing call...”Read full review »
ChristinaDudley via Apple Podcasts ·
United States of America ·
11/06/21
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“Tom does an amazing job of being honest while sharing his expertise. It’s great to hear him hit on a strong variety of relevant topics. His openness and generosity is invaluable. As an executive of call center management myself, his voice is definitely that of an expert. Keep up the great work...”Read full review »
Mikey Rocco via Apple Podcasts ·
United States of America ·
03/15/21
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“Tom delivers value on every single episode. I’ve listened to most contact center podcast and this is the one you want!”
JuSchaaf via Apple Podcasts ·
United States of America ·
02/22/21
“Tom is a great resource for information for all things related to contact center, customer experience, and associate engagement. He freely shares his experience and “war wounds” in a clear and easy to understand manner. Even if you don’t run a call center, there is valuable information in the...”Read full review »
chrisglico via Apple Podcasts ·
United States of America ·
10/07/20
“This podcast is a classic ‘I just want to share what I know’. The host grew up in the contact center industry and obviously combined reality with a vision of what his company could become. He shares lots of people management ideas he’s used in the past and discusses how he’s keeping his business...”Read full review »
Mrmhendrix via Apple Podcasts ·
United States of America ·
08/26/20
“I’ve enjoyed listening to Thomas’ podcast, even though I don’t run a call center. I am interested in using a call center to make outbound phone calls to prospects who have scheduled a call. I found Thomas’ podcast and book very helpful, particularly the “Sales Done the Right Way in Your Call...”Read full review »
Bob Hiler via Apple Podcasts ·
United States of America ·
08/05/20
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“It seems very rare to find any material on this subject. It’s great that Thomas even starts on the basics for people fairly new in the industry as well.”
senafnfksicv via Apple Podcasts ·
United States of America ·
07/06/20
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“How awesome! Thank you Tom for your willingness to share information with Contact Center Leaders. I look forward to listening to more and learning. I shared some of his content with my direct reports to help them learn is well. Looking forward to engaging with this community! Keep the great...”Read full review »
JMC 610 via Apple Podcasts ·
United States of America ·
05/13/20
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“I've been in Call Center Ops for 20+ years, and learned some new tips from the segments, as well as now have a better understanding of the trends in the industry. Thanks for sharing your experience Tom, and having such engaging guests. Keep up the good work!”Read full review »
Marcusgirl3 via Apple Podcasts ·
United States of America ·
04/05/20
“Last month, I was hired as a supervisor for a centralized call center for a local hospital in Portland, OR. I worked in a call center before, but never supervised. I like what you said in one of your podcasts—just because a person was good in the call center, doesn’t mean they could be a good...”Read full review »
msjdn7 via Apple Podcasts ·
United States of America ·
02/26/20
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“I am a new Assistant Manager of a call center and this podcast is amazing! Very helpful tips that can be implemented right away. It has Ideas that I would have never thought of. Thank you for creating it! Please continue to do it weekly because you have a fan for life!!”
new assistant manager via Apple Podcasts ·
United States of America ·
02/23/20
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“I’ve found this podcast to be super helpful and timely ... especially for someone fairly new to call center management. The length is perfect and always leaves me with good take-always! Tom is also very responsive with any follow-up questions. Thank you!”
Kat_T_TX via Apple Podcasts ·
United States of America ·
12/10/19
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“Great advice that spans well outside the standard “do’s” and “don’ts” to keep your contact center fresh and ready to compete in every fierce industry!”
trending up via Apple Podcasts ·
United States of America ·
12/05/19
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“Great show for the Call Center community. Perfect length, good production (could clean up the audio and move all announcements to the end), and great information for both the advanced agent and leadership in contact centers.”
mbm05e via Apple Podcasts ·
United States of America ·
12/02/19
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“I’ve been a fan of Tom Laird and his podcasts for quite some time. He knows the call center industry inside and out and always open to sharing best practices. This is a great one. Whether it’s AI, attendance, incentives, etc, he has a podcast covering it. Don’t miss these podcasts, they’re time...”Read full review »
KReifert1 via Apple Podcasts ·
United States of America ·
11/29/19
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“I haven’t been a longtime listener but I promise I make sure not to miss an episode now. I find so many common situations that you discuss. I’ve been in the call center industry over 30 years and when I listen to some of your situations I feel like I’m still green. I always say learn at least one...”Read full review »
Rgarrison in Troy, Mo via Apple Podcasts ·
United States of America ·
09/14/19
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“For anyone who has a passion for call centers and is looking to further educate themselves this is the podcast for you. Thought provoking content that provides a new way to think about how to run a call center. Can’t wait for new content each week!”
BDMul via Apple Podcasts ·
United States of America ·
08/07/19
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“Your podcasts is awesome! I appreciate the time you take to share all those great practices. I’d really appreciate a podcast about data security and privacy compliance management. Thank you again, I’ll stay tuned.”
edsson44 via Apple Podcasts ·
Colombia ·
07/26/19
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“Highly informative.”
Francisco Arreaga via Apple Podcasts ·
Nicaragua ·
07/13/19
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“This podcast has been incredible for someone who is transitioning to leading a contact center! I also think there’s valuable application for anyone in customer service/relations!”
waylonjjones via Apple Podcasts ·
United States of America ·
07/01/19
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“I love this podcast! I have been in the call center industry for twenty years and Thomas makes the complex easy and simple to understand. He has challenged me to increase my employee, customer and organizational engagement.”
Matthew Aulds via Apple Podcasts ·
United States of America ·
05/31/19
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“I got to say, haven’t attended a Podcast or read a management book that have excited me in a long time as much as Advice From a Call Center Geek. As a Performance Management Coach these are workable resources that I have found multiple uses: coaching sessions, brainstorming, training,...”Read full review »
ccoach.white via Apple Podcasts ·
United States of America ·
03/08/19
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“I’ve been following AFCCG for the last couple of weeks - and listened to all Tom’s episodes so far.
Tom - your content is fantastic! I’ve started to implement a number of things from your podcast and looking at Speech Analytics - I think it’s Awesome!
Looking forward to the next episode and...”Read full review »
DarwinAgent via Apple Podcasts ·
Australia ·
03/06/19
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“Your podcast could not have started at a better time. I’ve been struggling with many issues at my call center. Thank you! Oh, I am reading the book, as well.”
Dallis2013 via Apple Podcasts ·
United States of America ·
01/24/19
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“Easy short episodes which are mostly suited towards call centers in commerce, the tricks also can help those of us managing tech support and customer service call centers.”
KaiPonte via Apple Podcasts ·
United States of America ·
01/23/19
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“You won’t be disappointed listening to this”
Tyler Dummar via Apple Podcasts ·
United States of America ·
01/02/19
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“Very informative podcast. Love it”
jaredwilson13 via Apple Podcasts ·
United States of America ·
01/02/19
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“Not exactly my interests at hand but I still enjoyed it.”
MorganKeith via Apple Podcasts ·
United States of America ·
01/02/19
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“Pod cast as awesome”
Jtthabeast94 via Apple Podcasts ·
United States of America ·
01/02/19
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“Amazing podcast!!”
Scribbles12212 via Apple Podcasts ·
United States of America ·
01/02/19
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“Ehh Nice. A little bland.”
Leinad4871 via Apple Podcasts ·
United States of America ·
01/02/19
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“Glad I stumbled across, as a rep from a call center I think it’s interesting and informative.”
soanna11 via Apple Podcasts ·
United States of America ·
01/02/19
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“Working in a call center.... this is awesome!”
Jax Page via Apple Podcasts ·
United States of America ·
01/02/19
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“👍🏻👍🏻”
wellsieee via Apple Podcasts ·
United States of America ·
01/01/19
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“Pretty cool podcast”
Dsgb1680 via Apple Podcasts ·
United States of America ·
01/01/19
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“This podcast has great information and is chock full of great information!”
Fuvegjyv via Apple Podcasts ·
United States of America ·
01/01/19
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“Very helpful and informative from all aspects.”
allison menc via Apple Podcasts ·
United States of America ·
12/31/18
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“Very informative!”
mdsnowjr via Apple Podcasts ·
United States of America ·
12/24/18
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