Raising the Contact Center Industry Tides
☆
☆
☆
☆
☆
“Tom is a great resource for information for all things related to contact center, customer experience, and associate engagement. He freely shares his experience and “war wounds” in a clear and easy to understand manner. Even if you don’t run a call center, there is valuable information in the podcasts on how to manage teams and think outside the box, which is needed now more than ever!”
chrisglico via Apple Podcasts ·
United States of America ·
10/07/20
More reviews of Advice from a Call Center Geek!
☆
☆
☆
☆
☆
“Tom is very genuine and knowledgeable about the industry. He goes above and beyond his call of duty. I reached out to him on LinkedIn for a advice about variables that causes and influx in SL and ASA. He responded right away which shocked me being that he is a CEO. I will not be missing call...”Read full review »
ChristinaDudley via Apple Podcasts ·
United States of America ·
11/06/21
☆
☆
☆
☆
☆
“Great show for the Call Center community. Perfect length, good production (could clean up the audio and move all announcements to the end), and great information for both the advanced agent and leadership in contact centers.”
mbm05e via Apple Podcasts ·
United States of America ·
12/02/19
☆
☆
☆
☆
☆
“I’ve been following AFCCG for the last couple of weeks - and listened to all Tom’s episodes so far.
Tom - your content is fantastic! I’ve started to implement a number of things from your podcast and looking at Speech Analytics - I think it’s Awesome!
Looking forward to the next episode and...”Read full review »
DarwinAgent via Apple Podcasts ·
Australia ·
03/06/19
Do you host a podcast?
Track your ranks and reviews from Spotify, Apple Podcasts and more.
Listen now
Links
Genres
Artwork or description wrong?
Request an update »
Updates may take a few minutes.
Do you host a podcast?
Track your ranks and reviews from Spotify, Apple Podcasts and more.
