Awesome Podcast! Loving it
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“I’ve been following AFCCG for the last couple of weeks - and listened to all Tom’s episodes so far.
Tom - your content is fantastic! I’ve started to implement a number of things from your podcast and looking at Speech Analytics - I think it’s Awesome!
Looking forward to the next episode and thanks for sharing your knowledge!”
DarwinAgent via Apple Podcasts ·
Australia ·
03/06/19
More reviews of Advice from a Call Center Geek!
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“Very helpful and informative from all aspects.”
allison menc via Apple Podcasts ·
United States of America ·
12/31/18
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“Tom is very genuine and knowledgeable about the industry. He goes above and beyond his call of duty. I reached out to him on LinkedIn for a advice about variables that causes and influx in SL and ASA. He responded right away which shocked me being that he is a CEO. I will not be missing call...”Read full review »
ChristinaDudley via Apple Podcasts ·
United States of America ·
11/06/21
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“Great show for the Call Center community. Perfect length, good production (could clean up the audio and move all announcements to the end), and great information for both the advanced agent and leadership in contact centers.”
mbm05e via Apple Podcasts ·
United States of America ·
12/02/19
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