A Great Resource for the Niche Listener
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“Great show for the Call Center community. Perfect length, good production (could clean up the audio and move all announcements to the end), and great information for both the advanced agent and leadership in contact centers.”
mbm05e via Apple Podcasts ·
United States of America ·
12/02/19
More reviews of Advice from a Call Center Geek!
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“I am a new Assistant Manager of a call center and this podcast is amazing! Very helpful tips that can be implemented right away. It has Ideas that I would have never thought of. Thank you for creating it! Please continue to do it weekly because you have a fan for life!!”
new assistant manager via Apple Podcasts ·
United States of America ·
02/23/20
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“I love this podcast! I have been in the call center industry for twenty years and Thomas makes the complex easy and simple to understand. He has challenged me to increase my employee, customer and organizational engagement.”
Matthew Aulds via Apple Podcasts ·
United States of America ·
05/31/19
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“Whether you’re well established in the world of call centers, or just getting started, this is a must-listen podcast for you! Tom does an incredible job of leading conversations that cover a huge breadth of topics related to the ins and outs of customer support, operations, training, and more....”Read full review »
ASobering via Apple Podcasts ·
United States of America ·
11/08/22
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