Call Center Senior Operations Manager
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“I’ve been a fan of Tom Laird and his podcasts for quite some time. He knows the call center industry inside and out and always open to sharing best practices. This is a great one. Whether it’s AI, attendance, incentives, etc, he has a podcast covering it. Don’t miss these podcasts, they’re time well spent.”
KReifert1 via Apple Podcasts ·
United States of America ·
11/29/19
More reviews of Advice from a Call Center Geek!
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“I am a new Assistant Manager of a call center and this podcast is amazing! Very helpful tips that can be implemented right away. It has Ideas that I would have never thought of. Thank you for creating it! Please continue to do it weekly because you have a fan for life!!”
new assistant manager via Apple Podcasts ·
United States of America ·
02/23/20
“Last month, I was hired as a supervisor for a centralized call center for a local hospital in Portland, OR. I worked in a call center before, but never supervised. I like what you said in one of your podcasts—just because a person was good in the call center, doesn’t mean they could be a good...”Read full review »
msjdn7 via Apple Podcasts ·
United States of America ·
02/26/20
“I was looking to take in some additional know how on Contact Centers as I prepared to start a new role and Tom made it easy and approachable. I appreciate his candid perspective!”
mcone5104 via Apple Podcasts ·
United States of America ·
01/03/22
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