Thank you, thank you, thank you for these podcasts!!
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“Last month, I was hired as a supervisor for a centralized call center for a local hospital in Portland, OR. I worked in a call center before, but never supervised. I like what you said in one of your podcasts—just because a person was good in the call center, doesn’t mean they could be a good supervisor. Well…. with your podcasts and help, I believe I can make that possible!! Just purchased both of your books and continuing to study from your podcasts. I have no direction, and this gives me a solid foundation to start. I love that this podcasts hits all the angles I wouldn’t have even imagined thinking about. I LOVE the game ideas! There is a lot of work to do in the CC I am working at, and working hard to make the agents happy so they can be happy to come to work!”
msjdn7 via Apple Podcasts ·
United States of America ·
02/26/20
More reviews of Advice from a Call Center Geek!
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“Amazing podcast!!”
Scribbles12212 via Apple Podcasts ·
United States of America ·
01/02/19
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“Whether you’re well established in the world of call centers, or just getting started, this is a must-listen podcast for you! Tom does an incredible job of leading conversations that cover a huge breadth of topics related to the ins and outs of customer support, operations, training, and more....”Read full review »
ASobering via Apple Podcasts ·
United States of America ·
11/08/22
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“I got to say, haven’t attended a Podcast or read a management book that have excited me in a long time as much as Advice From a Call Center Geek. As a Performance Management Coach these are workable resources that I have found multiple uses: coaching sessions, brainstorming, training,...”Read full review »
ccoach.white via Apple Podcasts ·
United States of America ·
03/08/19
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