“How awesome! Thank you Tom for your willingness to share information with Contact Center Leaders. I look forward to listening to more and learning. I shared some of his content with my direct reports to help them learn is well. Looking forward to engaging with this community! Keep the great...”Read full review »
JMC 610 via Apple Podcasts ·
United States of America ·
05/13/20
“Last month, I was hired as a supervisor for a centralized call center for a local hospital in Portland, OR. I worked in a call center before, but never supervised. I like what you said in one of your podcasts—just because a person was good in the call center, doesn’t mean they could be a good...”Read full review »
msjdn7 via Apple Podcasts ·
United States of America ·
02/26/20