Great Podcast!!!
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“Tom does an amazing job of being honest while sharing his expertise. It’s great to hear him hit on a strong variety of relevant topics. His openness and generosity is invaluable. As an executive of call center management myself, his voice is definitely that of an expert. Keep up the great work Tom!!!”
Mikey Rocco via Apple Podcasts ·
United States of America ·
03/15/21
More reviews of Advice from a Call Center Geek!
“Tom is a great resource for information for all things related to contact center, customer experience, and associate engagement. He freely shares his experience and “war wounds” in a clear and easy to understand manner. Even if you don’t run a call center, there is valuable information in the...”Read full review »
chrisglico via Apple Podcasts ·
United States of America ·
10/07/20
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“👍🏻👍🏻”
wellsieee via Apple Podcasts ·
United States of America ·
01/01/19
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“I’ve been a fan of Tom Laird and his podcasts for quite some time. He knows the call center industry inside and out and always open to sharing best practices. This is a great one. Whether it’s AI, attendance, incentives, etc, he has a podcast covering it. Don’t miss these podcasts, they’re time...”Read full review »
KReifert1 via Apple Podcasts ·
United States of America ·
11/29/19
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