Perfect timing
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“Your podcast could not have started at a better time. I’ve been struggling with many issues at my call center. Thank you! Oh, I am reading the book, as well.”
Dallis2013 via Apple Podcasts ·
United States of America ·
01/24/19
More reviews of Advice from a Call Center Geek!
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“I’ve been following AFCCG for the last couple of weeks - and listened to all Tom’s episodes so far.
Tom - your content is fantastic! I’ve started to implement a number of things from your podcast and looking at Speech Analytics - I think it’s Awesome!
Looking forward to the next episode and...”Read full review »
DarwinAgent via Apple Podcasts ·
Australia ·
03/06/19
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“I've been in Call Center Ops for 20+ years, and learned some new tips from the segments, as well as now have a better understanding of the trends in the industry. Thanks for sharing your experience Tom, and having such engaging guests. Keep up the good work!”Read full review »
Marcusgirl3 via Apple Podcasts ·
United States of America ·
04/05/20
“This podcast is a classic ‘I just want to share what I know’. The host grew up in the contact center industry and obviously combined reality with a vision of what his company could become. He shares lots of people management ideas he’s used in the past and discusses how he’s keeping his business...”Read full review »
Mrmhendrix via Apple Podcasts ·
United States of America ·
08/26/20
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