“It seems very rare to find any material on this subject. It’s great that Thomas even starts on the basics for people fairly new in the industry as well.”
senafnfksicv via Apple Podcasts ·
United States of America ·
07/06/20
“Tom is a great resource for information for all things related to contact center, customer experience, and associate engagement. He freely shares his experience and “war wounds” in a clear and easy to understand manner. Even if you don’t run a call center, there is valuable information in the...”Read full review »
chrisglico via Apple Podcasts ·
United States of America ·
10/07/20