The Art of Good Service
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“As a customer, I enjoyed this episode. Good customer service is as much an art as it is a science, and False Hustle seems to hit the nail on the head.”
Fine w Mac via Apple Podcasts ·
United States of America ·
09/07/24
More reviews of Advice from a Call Center Geek!
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“I've been in Call Center Ops for 20+ years, and learned some new tips from the segments, as well as now have a better understanding of the trends in the industry. Thanks for sharing your experience Tom, and having such engaging guests. Keep up the good work!”Read full review »
Marcusgirl3 via Apple Podcasts ·
United States of America ·
04/05/20
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“Great show for the Call Center community. Perfect length, good production (could clean up the audio and move all announcements to the end), and great information for both the advanced agent and leadership in contact centers.”
mbm05e via Apple Podcasts ·
United States of America ·
12/02/19
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“Tom does an amazing job of being honest while sharing his expertise. It’s great to hear him hit on a strong variety of relevant topics. His openness and generosity is invaluable. As an executive of call center management myself, his voice is definitely that of an expert. Keep up the great work...”Read full review »
Mikey Rocco via Apple Podcasts ·
United States of America ·
03/15/21
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