Join us in this episode as we reflect on our learnings from the Call and Contact Center Expo.  We delve into the realities of AI in the contact center industry, discussing key trends, innovations, and insights from my conversations with industry leaders and companies.  We explore what's genuinely feasible with AI, the challenges in adoption, and why we may still have a ways to go before realizing its full potential.  Tune in for a balanced perspective on the state of AI in contact centers and its implications for the future of customer engagement. Join us at the "Advice from a Call Center Geek" LinkedIn Group, where we share Call Center Operations Tips and Tactics! Connect with industry experts, ask questions, and get the answers you need. All posts are reviewed to ensure no sales or spamming. Click the link now and level up your call center game!"Click here to Join!ACG Call Center Tips and Tactics Linkedin Group! Follow Tom: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergeek Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/ Follow on TikTok: https://www.tiktok.com/@callcenter_geek Linkedin Group: https://www.linkedin.com/groups/9041993/ Watch us: Advice from a Call Center Geek Youtube Channel