Send us a Text Message.The contact center industry is evolving, and with that evolution, contact centers of all types are starting to learn valuable lessons.In this episode, we'll dive into how the BPO landscape is changing, what these changes mean for customers, and the latest AI tools you should be asking for in your outsourcing RFPs.Don’t let the title fool you, this episode is essential for anyone running a contact center. Discover exceptional, AI-driven contact center outsourcing wi...