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Amazing Business Radio
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that...
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Ratings & Reviews
5.0 stars from 62 ratings
ABR truly lives up to its name - the show's amazing! Each episode always features thought-provoking takeaways that you can utilize to improve your customer service by 10x. A must-listen for anyone who's aspiring to improve their CX!Read full review »
howardtnyc via Apple Podcasts · United States of America · 07/27/21
Customer service
This has done nothing but helped build out my CS team as well as me as the CEO to help support, lead them and give them more of the direct help they need. Highly recommended.
Dinsoty via Apple Podcasts · United States of America · 06/18/21
Lots of information in no time - just what I was looking for! I can highly recommend the show as I found each episode valuable and interesting with many new and exciting topics in customer service.
Kasper_MC via Apple Podcasts · Great Britain · 05/19/21
Recent Episodes
Personalization and Creativity in Customer Experience Shep Hyken interviews Noa Danon, Co-Founder and CEO of EverAfter. She has extensive experience leading Product and User Experience teams. They discuss how organizations businesses can ensure customer renewals and expansion by creating...
Published 10/19/21
How Authentic Leaders Lead with Happiness and Humanity  Shep Hyken interviews Jenn Lim, CEO of Delivering Happiness and the author of Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact. They discuss how leaders can adapt to the new workplace by being...
Published 10/12/21
Empowering Customer Service Agents with Knowledge Shep Hyken interviews Daniel Fallmann, founder of Mindbreeze, a tool that helps companies capture a holistic view of their customers' data. They discuss how organizations can arm their frontline customer service professionals with the technology...
Published 10/05/21
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