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Amazing Business Radio
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that...
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Ratings & Reviews
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5.0 stars from 83 ratings
“Amazing Business Radio consistently delivers episodes that are not just informative but transformative for businesses, as exemplified by the episode featuring John Jantsch. The insights on developing lasting customer relationships and focusing on the growth of customers rather than just revenue...”Read full review »
I value the unique angle via Apple Podcasts ·
Austria ·
11/14/23
“Shep is a terrific host and brings on guests with great insights to create compact and powerful episodes.”
CX Pro via Apple Podcasts ·
United States of America ·
10/25/23
A podcast that makes you smarter
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“Shep continuously attracts leaders in their field who know the ins and outs of customer experience. You’ll be smarter for listening — about CX, gen AI, digital CX, customer service, and a host of other strategic and tactical areas to help your business attract and retain customers and grow revenue.”
AJC in LA via Apple Podcasts ·
United States of America ·
10/17/23
Recent Episodes
How Building Resilience Can Positively Impact Customer Service
Shep Hyken interviews Simon T. Bailey, world's leading expert in brilliance and author of Resilience@Work: How to Coach Yourself Into a Thriving Future. In addition to a review of his SPARK concept from his last interview on Amazing...
Published 04/23/24
Published 04/23/24
How to Seamlessly Implement AI into Your Customer Support Process
Shep Hyken interviews Elizabeth Tobey, Head of Marketing for Digital and AI at NICE. She talks about testing, implementing, and embracing AI to increase customer and employee satisfaction.
This episode of Amazing Business Radio...
Published 04/16/24
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See hourly chart positions and more than 30 days of history.
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