Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that...
· A customer gives us the gift of trust when they choose us. We must return that trust with integrity, passion, relentless effort, and a sound process.
· Society has allowed companies to give customers mediocrity. Returning to do business with companies that do not...
The global pandemic has given businesses time to focus on what customer service means and how it affects their bottom line.
When businesses don't understand customer service, they are not able to recalibrate and change their trajectory to succeed in difficult times.
There are two types of energy: Catabolic energy (levels 1 and 2) is the draining and destructive energy. Anabolic energy (levels 3 to 7) is the constructive and healing energy.
Level 1: The state of being a victim. In other words, where the customer or the customer service agent...