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Amazing Business Radio
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that...
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Ratings & Reviews
5.0 stars from 60 ratings
Lots of information in no time - just what I was looking for! I can highly recommend the show as I found each episode valuable and interesting with many new and exciting topics in customer service.
Kasper_MC via Apple Podcasts · Great Britain · 05/19/21
A show that lives up to its name!
I’ve been reading and listening to Shep for a long time. Everything he does is true to his mission of being amazing, and this podcast is no exception. Every episode is packed with great insights. Listen regularly and you will become a better leader — period! Thanks, Shep!
BrittanyHodak via Apple Podcasts · United States of America · 02/02/21
One of the few
Love Shep’s podcast - fun and to the point. Give it a shot 100%
Great for SAAS via Apple Podcasts · Australia · 10/29/20
Recent Episodes
Top Takeaways: ·        A customer gives us the gift of trust when they choose us. We must return that trust with integrity, passion, relentless effort, and a sound process. ·        Society has allowed companies to give customers mediocrity. Returning to do business with companies that do not...
Published 06/15/21
Top Takeaways: The global pandemic has given businesses time to focus on what customer service means and how it affects their bottom line. When businesses don't understand customer service, they are not able to recalibrate and change their trajectory to succeed in difficult times. A...
Published 06/08/21
Top Takeaways: There are two types of energy: Catabolic energy (levels 1 and 2) is the draining and destructive energy. Anabolic energy (levels 3 to 7) is the constructive and healing energy. Level 1: The state of being a victim. In other words, where the customer or the customer service agent...
Published 06/01/21
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