Shep is a fabulous interviewer!
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“Shep knows how to pull out the best ideas from his guests! I was honored to be interviewed by him about how my bestselling book, Calming Upset Customers, is relevant in the current climate. More customers have short fuses now and they take it out on service providers. We discussed how managers can prepare their team to deal with this onslaught before, during and after an altercation.
Listen to this episode now!”
Rebecca Morgan, CSP, CMC via Apple Podcasts ·
United States of America ·
12/30/21
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“I really enjoy listening to this podcast. I learn a lot!
thank you Shep for creating such an AMAZING podcast.”
UgGreg via Apple Podcasts ·
Switzerland ·
10/10/22
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“This has done nothing but helped build out my CS team as well as me as the CEO to help support, lead them and give them more of the direct help they need. Highly recommended.”
Dinsoty via Apple Podcasts ·
United States of America ·
06/18/21
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“Shep is an excellent interviewer who gets valuable information/key points while still keeping things conversational. Each episode's filled with real insights and actionable advice. Highly recommend that you subscribe and listen to this show!”Read full review »
Dan Balcauski via Apple Podcasts ·
United States of America ·
02/16/22
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