In this episode, Vivek Gurumurthy, CIO and SVP of Verizon Consumer Group, discusses the company's digital transformation journey. He shares insights on evolving customer expectations, the shift to a digital-centric business model, and the importance of personalized experiences. Highlights include...

Hear from Des Traynor, Co-founder and Chief Strategy Officer of Intercom, about the revolutionary impact of AI on customer service. Traynor shares insights into Intercom's AI journey, including the recent launch of their advanced AI agent, and discusses how their product management philosophy of...

In this episode, Kumar Chebrolu, principal at Deloitte Consulting LLP and Elevance Health’s Chief Data and Digital Transformation Officer Ashok Chennuru discuss how cloud migration creates the foundation for exceptional "whole health" human-centric experiences in healthcare at scale with AI and...