This episode of "Building Great Sales Teams" features Mitch Smedley, The Modern Plumber, who shares his journey from sales to entrepreneurship and his revolutionary approach to customer service and sales in the plumbing industry. Starting Smedley Plumbing amidst the pandemic and scaling it to over $1 million in sales within 18 months, Mitch discusses the importance of core values, customer experience, and the unique sales process that sets his company apart. The conversation delves into actionable strategies for tradespeople to enhance their business operations and customer satisfaction.