Description
In this episode of Come Rain or Shine, guest co-host, Jody Maberry, joins the show to discuss accountability through the lens of clarity.
As the marketplace becomes more remote, setting clear expectations is becoming more critical. While setting parameters and protocols are essential, to facilitate accountability, one must follow up to ensure they’re being adhered to. Think about it: What good does it do to create goal without assessing them at key checkpoints?
Either way, the best gameplans are ones with check-ins. If you’re a supervisor, break down what you delegate and support your team by initiating periodic conversations. If you’re a subordinate, ask for feedback and touch points to discuss project progress. From there, the table is set to set clear expectations.
Connect with Dan:
www.dancockerell.com
Instagram - https://www.instagram.com/dancockerell/
LinkedIn - https://www.linkedin.com/in/dancockerell/
Facebook - www.facebook.com/dancockerellspeaker
Quotes:
“It’s not just about results but about how you get those results.”
"When you're appealing to everybody, you're appealing to nobody. You really have to know who you are and differentiate yourself. Home in on that thing that people are going to remember."
Episode Highlights
00:00 Returned to business world after offering advice.
05:06 Importance of mentoring...
Published 12/28/23
One of my favorite customer service books is from legendary author and speaker Bob Farrell. In his book, ‘Give ‘Em the Pickle’, he discusses how to improve client satisfaction and retention through three words, “I’ll be back.”
However, as Jody and I explain in this episode, to earn this phrase,...
Published 12/21/23