"When you're appealing to everybody, you're appealing to nobody. You really have to know who you are and differentiate yourself. Home in on that thing that people are going to remember." Episode Highlights 00:00 Returned to business world after offering advice. 05:06 Importance of mentoring...

One of my favorite customer service books is from legendary author and speaker Bob Farrell. In his book, ‘Give ‘Em the Pickle’, he discusses how to improve client satisfaction and retention through three words, “I’ll be back.” However, as Jody and I explain in this episode, to earn this phrase,...

[Rebroadcast of one of Dan's favorite episodes.] “No matter what you’ve done in your life, career and what you’ve been involved with, you’re going to have hard times. And moving on is really the only option you have. You get up and keep moving forward.” In this episode of Come Rain or Shine,...