Description
"Talent times Relationships plus expectations plus reward and recognition equals the productivity of a team."
Episode Highlights
[00:03:02] Gallup's 4 measurements of team productivity.
[00:06:22] Giving gratitude and recognition reinforces positive behavior and improves productivity.
[00:08:42] Clarify expectations and communicate with your team for improved productivity.
[00:12:45] Assess team morale, identify need for friendship
[00:15:39] Discuss expectations, recognize team, gather feedback, clarify actions, follow-up.
[00:16:40] Use feedback to improve leadership for better results
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The Four Elements of Team Productivity
There are four key elements that contribute to successful team productivity. During this conversation, Jody and I talk about the importance of setting clear expectations, building strong relationships, implementing effective reward and recognition systems, and ensuring the right talent is in the right roles within a team. There are also four powerful questions I share that you can ask your team to assess your leadership and drive better results.
Four Elements
Clear Expectations: Ensure your team knows what is expected of them, when to reach out for guidance, and the level of autonomy they have in decision-making. Strong Relationships: Take the time to get to know your team members personally, understand their communication preferences, career aspirations, and passions. Reward and Recognition: Find ways to reward and recognize the achievements of your team members to inspire continued dedication and excellence. Talent Alignment: Understanding your team members' natural talents and passions, and aligning them with their responsibilities, will unleash their potential. This is a must-listen episode for anyone looking to take their team's productivity to the next level. By leveraging these four elements—talent, relationships, expectations, and reward and recognition—you can unlock a team's full potential and achieve exceptional results. Take it a step further by asking questions and gathering feedback. That’s how you can identify areas for improvement and make the necessary adjustments to enhance team productivity.
"When you're appealing to everybody, you're appealing to nobody. You really have to know who you are and differentiate yourself. Home in on that thing that people are going to remember."
Episode Highlights
00:00 Returned to business world after offering advice.
05:06 Importance of mentoring...
Published 12/28/23
One of my favorite customer service books is from legendary author and speaker Bob Farrell. In his book, ‘Give ‘Em the Pickle’, he discusses how to improve client satisfaction and retention through three words, “I’ll be back.”
However, as Jody and I explain in this episode, to earn this phrase,...
Published 12/21/23