Everyone impacts the customer experience.
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“Adam & Jeannie,
Thanks for doing what you do. One of my favorite sayings is, "Thank you for showing us what not do!". Which is exactly the situation in the scenario you shared about the CEO that doesn't involve him/herslf in the customer experience. The next chapter of that scene is when the CEO just doesn't understand why the buisness is failing. Whether you are a salesperson, inventory person, accountant, IT or even the CEO if what you do on the daily basis doesn't impact the customer and the customer experience you are quietly cracking the foundation of your business. You can have a fantastic product, great benefits for the employees, pretty "adjectives" that make your business fun but if you don't rap that into focusing on the customer your competitors will and you will be asking what happend as you are closing the doors. Thanks again & keep it up!”Read full review »
Soloman G via Apple Podcasts ·
United States of America ·
12/19/14
More reviews of Crack the Customer Code
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“Well done and enjoyable podcast”
ThomSinger via Apple Podcasts ·
United States of America ·
08/13/16
“Jeannie Walters and Adam Toporek (friends and colleagues) have put together a fresh program on customer experience. It’s fun. It’s focused. And it will help you make the experience at your business better. They tell stories and balance smart guests with a light vibe. Two thumbs up!”
mikewittenstein via Apple Podcasts ·
United States of America ·
12/13/14
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“I enjoy listening to Adam and Jeannie. They have interesting guests and share such great perspectives and best practices on customer experience.”
Tabitha1234 via Apple Podcasts ·
United States of America ·
03/04/15
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