"Always do what they expect and then give them something they don't expect. A little plus it up. Give them a little bit more." Key Moments 02:00 Overcoming insecurity through experience and hospitality. 05:44 Exceed expectations by adding a little extra. 09:05 Appreciate the little things makes life happier. 12:20 Avoiding PowerPoint in presentations to increase engagement. 15:55 More ways to learn from Lee Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Magical Vacation Planners  407-442-2694 It felt like time to take a walk down memory lane to revisit a never-before-heard episode. Jody and I recorded for the very first time together at the 2015 Podcast Movement. This throwback episode highlights timeless lessons on leadership, management, and customer service. Three key takeaways from the episode: Embrace Connection: At conferences or any networking events, don't shy away from introducing yourself. Building relationships and connecting with others can lead to invaluable learning experiences and opportunities. Plus It Up: Inspired by Walt Disney's philosophy, always strive to give a little extra in everything you do. Whether it's adding a thoughtful touch or going the extra mile, those small efforts can leave a lasting impression. The Power of Small Things: Often, it's not the grand gestures but the small, consistent acts of kindness and appreciation that build strong relationships and a positive work environment. Focus on the little things, and the big things will take care of themselves. Catch the full episode for more ways to create magic in your organization.