Is this your podcast?
Sign up to track ranks and reviews from iTunes, Stitcher and more
Customer Experience Leaders
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.
Listen now
Ratings & Reviews
4.9 stars from 133 ratings
Amazing CX insights and resource! These guys do an amazing job and have a great format offering interesting and insightful interviews and conversations. I have learned so much about CX from this podcast and has even encouraged me to do formal training on the industry at RMIT. WELL WORTH THE...Read full review »
CX Josh via Apple Podcasts · Australia · 01/21/21
I’m using English for work purposes my whole life, but unfortunately this podcast is unusable for me. Even the intro phrase “This is customer experience leaders” is not acoustically understandable for me. Instead of “leaders”, I can only recognise “leathers”, “laters” or “letters”.
Finnbärle via Apple Podcasts · Germany · 01/17/21
I discovered this podcast 2 weeks ago and have already listened to a tonne of episodes. These guys really know how to deliver a great CX podcast, for the concepts that really help to have a visual they provide links to diagrams and examples. Unlike some of the marketing and business podcasts out...Read full review »
CourtB2020 via Apple Podcasts · Australia · 11/06/20
Recent Episodes
Byron Cannon is the CEO of LDK Seniors' Living, a business created with the aim of disrupting the aged-care industry by providing high-quality care in vibrant communities. As the Chief Executive Officer, he is responsible for the day-to-day management of the business, making decisions on all...
Published 12/21/20
Jeff Sells is the Executive General Manager of Retail Pharmacy for Sigma Healthcare, a leading network of independent and franchised pharmacies and healthcare providers across Australia. In this episode, Jeff unpacks how Sigma Healthcare manages their brands across two main value propositions:...
Published 12/07/20
Alana Parker is the Chief Marketing Officer at the Royal Freemasons'​ Benevolent Institution (RFBI). Alana is an experienced marketing and communications professional with over 20 years' experience, spanning both the for-profit and not-for-profit sectors. In this episode, she shares the insights...
Published 11/23/20
Do you host a podcast?
Track your ranks and reviews from iTunes, Stitcher and more.
See hourly chart positions and more than 30 days of history.
Get Chartable Analytics »