3 crucial Customer Success tips to ensure customer loyalty | Winning By Design, Managing Partner, Dominique Levin
Listen now
Description
Dominique Levin is Managing Partner at Winning By Design and is one of the champions of the Customer Success movement. In this episode Dominique will share her secrets for implementing customer success and help you build business impact with your customers.
Resources mentioned:
Winning By Design (website)
Key takeaways (starts at 32:03):
Customer success is about taking responsibility for business impact.
Everyone should think about customer success.
Invest in the technology needed to find out what’s happening with your customer.
Use the ‘SPICED’ method with your customers.
More Episodes
Published 12/21/20
Byron Cannon is the CEO of LDK Seniors' Living, a business created with the aim of disrupting the aged-care industry by providing high-quality care in vibrant communities. As the Chief Executive Officer, he is responsible for the day-to-day management of the business, making decisions on all...
Published 12/21/20
Jeff Sells is the Executive General Manager of Retail Pharmacy for Sigma Healthcare, a leading network of independent and franchised pharmacies and healthcare providers across Australia. In this episode, Jeff unpacks how Sigma Healthcare manages their brands across two main value propositions:...
Published 12/07/20
Links
Genres
Artwork or description wrong?
Request an update »
Updates may take a few minutes.
Do you host a podcast?
Track your ranks and reviews from Spotify, Apple Podcasts and more.
