Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit

Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution

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CX Today's Susie Harrison hosts Anand Viswanathan, AVP & Global Head of CCaaS, Tata Communications.In this video, Anand shares his top tips on finding a best fit CCaaS platform. It also covers:The importance of scalability, security and compliance in making a CCaaS platform selectionAgent productivity and efficiency

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