The world is a noisy place where you fight to be heard every day. Despite the fact that we have been taught at home and at school how to speak, none of us have had any training in how to listen. Multiple academic studies have shown that between 50% and 55% of your working day is spent listening, yet only 2% of people have been trained in how to listen. We feel frustrated,isolated and confused because we aren't heard. As a speaker, it takes absolutely no training to notice when someone isn't listening - they're distracted, they interrupt or drift away as you talk. Yet the opposite is also...