In this enlightening episode titled "Redefining Telecom: AI, Customer Experience, and Human Connection with Jenny Garneij," we are joined by Jenny Garneij, the EVP of People and Change at Tele2. Jenny offers her profound insights into the transformative journey of the telecom industry as it shifts towards enhancing customer interactions through AI and empathy. She passionately discusses how Tele2 is evolving from a focus on sheer volume to creating meaningful value in customer relationships,...

In this captivating episode of the Digital Customer Experience podcast, hosted by Giosg and led by Daniel Paul, we dive into the fascinating world of digital innovation and customer engagement with Lina Hasic. Hasic, with her rich background in FMCG, retail, and e-commerce, shares her insights on the transformative power of digital technologies in enhancing customer experiences. The discussion kicks off with Hasic's unique journey from her roots in Stockholm to becoming a pioneering figure...

Unlock the transformative power of AI in the realm of customer experience with digital visionary Marco Andre, whose insights promise to elevate your understanding of marketing strategy and the human-AI relationship. Prepare to shift your perspective from a purely knowledge-based approach to one that incites curiosity and innovation, as we navigate the intricacies of AI integration in the pharmaceutical industry with Marco's ingenious LEGO analogy. His expert advice on leveraging AI as an...

Let's dive into the world of Robin Wong, a true pioneer at the intersection of artificial intelligence and fashion e-commerce. Robin's journey is nothing short of remarkable, from making waves at BT to steering the ship at his own venture, Custom, and making strategic decisions at Tellerique. He's not just a visionary; he's a conduit of change, showing us how AI can mimic fashion influencers, effectively narrowing the gap between trendsetters and accessible fashion for everyone. Robin has...

(00:00) Innovating Digital Customer Experience in Automotive This chapter features an engaging conversation with Dr. Umar Zakir Abdul Ahmad, an expert in future mobility with roles at Sensible 4, MoVita, Zikr, and Proton, who shares insights into the evolving landscape of digital customer experience in the automotive industry. I explore Umar's personal interests, such as his love for indie rock, R&B, and synthwave music, alongside his technical achievements, including scaling a Finnish...

Volvo Cars Sweden's Managing Director, Jessica Spahn, joins us to share her journey from the courtrooms of aspirations in law to the helm of an automotive revolution. With an effortless blend of style and substance, Jessica discusses how her personal passions shape her leadership, revealing the warmth of 'Fika' and the allure of Gothenburg along the way. Her narrative weaves through the corridors of Volvo's human-centric work culture, emphasizing the art of balancing work with life's simple...

Embark on an enthralling exploration of the digital frontier with Rikke Aagaard Petersen, Volvo Car Denmark's marketing maven. Our conversation takes us behind the scenes of a brand that's steering the future of automotive engagement. Rikke Aagaard Petersen, with her multicultural panache and linguistic prowess, weaves a compelling narrative that goes beyond just cars—it's about the people, the stories, and the experiences that drive them. From her personal anecdotes that could rival any...

Unlock the secrets of the automotive industry's digital revolution as I, Daniel Paul, team up with marketing guru Joe Brown from Frank Letter Auto Group. You'll be captivated by tales of how AI and personalized digital experiences are driving the future of car sales, all while protecting the precious memories of a 1972 Honda Coupe that symbolizes Joe's family legacy. As we brew up a discussion on Joe's fascinating pivot from a future in dentistry to leading his family's digital charge, we'll...

In this podcast episode, we delve into digital transformation and customer experience with Mario, an innovator who has revolutionized multiple industries, from healthcare to smart cities. Mario shares his journey from corporate executive to startup founder with Gennie, discussing the importance of customer-centric strategies and the role of AI in enhancing customer engagement.

Striking a chord between the pulse of medicine and the rhythms of music, Carlos Eid, Executive Medical Director of Cardiovascular at Novartis International Medical Affairs, joins us to share his symphonic life journey. His story isn't just a remarkable blend of healthcare, leadership, and the arts; it's a narrative that reveals how the threads of being a father, a physician, and a musician are interwoven to create a unique tapestry of professional excellence. Carlos opens up about the global...

Prepare to be captivated by the transformational narrative of Paul Prior, our esteemed guest and digital strategy connoisseur. His ascent from a self-conscious teen to a renowned keynote speaker is a testament to the potency of mentorship and the relentless pursuit of growth. In our engaging conversation, Paul imparts his insights on fostering a lifelong learner's mindset, shares laughter-infused tales from his early speaking days, and honors the wisdom bestowed upon him by his mentor Alan...

Gear up to uncover the intricacies of digital customer experience transformation in the Pharmacy sector with our esteemed guest, Maria Yazdi, Head of Customer Service at Apotek Hjärtat. This episode promises to demystify the confluence of digital and physical realms as Maria, who brings an intriguing blend of competitive swimming background into leadership, emphasizes on omnichannel experience. We'll hear about her endeavors to establish emotional safety and open communication in the...

Meet Paulo Gentil, digital solutions manager at Abbvie, a man with insights to share and stories to tell, all woven into the fabric of his rich Brazilian culture. He’ll spin you a tale about football that's so compelling, you'll start seeing the game in a different light. This game of strategy, teamwork, and shared responsibility, Paulo argues, mirrors the trials and triumphs of building a successful company. So, what if we hired a footballer as a digital solutions manager? Paulo has some...

In this episode, guest Helge Tennø shares his insights on the role of AI in transforming customer experience, the importance of understanding customer needs in the pharmaceutical industry, and how to align organizational goals to optimize the omnichannel experience. The conversation also delves into the unique challenges and potential of omnichannel marketing in the pharmaceutical industry, withHelge Tennø offering advice to aspiring heads of customer service.

In this podcast episode, Malin Parkler of Pfizer Sweden discusses the inspiration she draws from the music and its relevance to her work in the pharmaceutical industry. She shares how Pfizer, under her leadership, is using digital transformation and AI to enhance drug discovery and improve the experiences of healthcare professionals, patients, and government agencies. Parkler explains Pfizer's customer-centric approach, which uses a variety of content and channels to create personalized...

Strap yourselves in as we take a deep dive into the world of pharma digital marketing with our exceptional guest, Stan Kawbowsky, who enlightens us with his profound insights and extraordinary experiences. From his initial aspiration of being a scientist to becoming a renowned digital marketing strategist, Stan’s journey is as fascinating as it is inspiring. He takes us through his unique experiences of working with diverse cultures, illustrating the distinctive mindset and skills each...

Today's show takes an enlightening journey with Ellen Mellon Lundstrom, the Head of E-commerce at Telia, who brings her international experience and insights to the table. Ellen, with her rich working history in both New York and Stockholm, discusses the unique challenges encountered in digital sales within the Swedish B2C telecom sector. She takes us through the intricate web of strategic website personalization and the critical need for safeguarding customer data in this age of digital...

Tune into this enlightening episode of "Digital Customer Experience," where we, alongside Damian Kernahan of ProtoCX, dissect the intricacies of customer experience in the digital world. From understanding the difference between satisfaction and experience to the importance of brands keeping their promises, this episode is packed with invaluable insights.

Join us in this enlightening discussion with Rick Farrell as we explore the transformative power of design, especially in the telco sector. Dive deep into the importance of design maturity, understanding user experience, and learning from the mistakes and insights of an industry expert. Tune in to discover how you can transition from an underdog to a world champion by harnessing the power of design.

Join us as we dive deep into a conversation with Anders Holvøe, the Former Head of Marketing at Telenor. Discover the secrets behind striking a balance between company growth and managing expenses, the power of positioning, and the role of data and AI in reducing churn. If you want to gain insights from a top industry expert, this is a must-watch!

Welcome to Episode 1 of the Digital Commitment Podcast, where we dive deep into the nuances of the digital age and the interactions that shape our world. In this episode, we're thrilled to have Mike, a digital pioneer from BT and EE, share his journey into the world of AI, drawing parallels with 'The Hobbit'. Discover the buzz around Conversational AI in telecom, the rise of chatbots, the importance of data management, and the undeniable influence of AI. Mike also sheds light on the...