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Stacy Sherman, DoingCXRight
Doing CX Right Podcast
Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing people together to provide actionable CX tips to support your success.
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Ratings & Reviews
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5.0 stars from 52 ratings
Always spot on
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“Stacy is always spot on with each interview. Her CX expertise shines through in each interview. As a sponsor and listener, I enjoy the consistency of experience she creates with each episode.”
bernbay via Apple Podcasts ·
United States of America ·
09/12/24
Talking about Accountability
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“Stacy is a great host and I enjoyed talking about accountability and the customer experience”
RobertJHunt2010 via Apple Podcasts ·
United States of America ·
09/04/24
Brilliant conversation
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“In episode 138, I must admit this is not just another podcast; it’s an inspiring journey that explores the intersection of brilliance and resilience as it relates customer experience.
From the very start, Stacy sets the stage for an engaging dialogue, expertly guiding the conversation with his...”Read full review »
SparkHopeNow via Apple Podcasts ·
United States of America ·
07/21/24
Recent Episodes
How do you turn satisfied customers into loyal advocates who rave about your brand? In this episode, Stacy Sherman revisits her insightful conversation with Fred Reichheld, the creator of the Net Promoter System (NPS), to explore key takeaways and actionable strategies for building customer...
Published 11/18/24
Published 11/18/24
Reviving a top rated Doing CX Right episode as we've officially entered a new era where machines powered by AI act as customers. It's disrupting business models and transforming customer experience and commerce. Companies preparing now will capture trillions in revenue, while laggards will lose...
Published 11/04/24
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