Reviews
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“I’ve done countless podcasts over the years, and I have to say that Doing Customer Experience Right with Stacy Sherman is unique. Not your average Q”
Joe Calloway via Apple Podcasts ·
United States of America ·
01/08/24
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“Stacy delivers great content with her selection of experts and her interviewing skills. Her understanding of the CX marketplace is the key to her success. I appreciate the depth of value she brings to her listeners with each episode. Many of the podcasts deserve a repeat listen as the content is...”Read full review »
LAFatl via Apple Podcasts ·
United States of America ·
12/18/23
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“I really enjoy every episode of Stacy’s shows! It’s outstanding. Thank you so much for publishing this podcast regularly!”
UgGreg via Apple Podcasts ·
Switzerland ·
11/26/23
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“There’s a reason Stacy Sherman was recently named one of the top 30 CX pros — she understands both CX and how to share her knowledge. Her podcast brings leaders in the discipline of CX from both B2B and B2C who share their knowledge of top CX challenges, their perspective on CX, how they built...”Read full review »
AJC in LA via Apple Podcasts ·
United States of America ·
11/13/23
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“I love this approach and this topic! Not enough folks focused on CX- grateful for this one!”
StillTheSea via Apple Podcasts ·
United States of America ·
10/30/23
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“The Doing CX Right podcast is a must-listen for those interested in improving the customer experience. Host Stacy Sherman interviews experts from around the world, covering topics like customer journey mapping and employee engagement. Packed with actionable advice, this engaging podcast is...”Read full review »
Wanjiku89 via Apple Podcasts ·
Kenya ·
10/18/23
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“Stacey Sherman is one of the brightest stars in the customer experience (CX) landscape, and her podcast is no exception. Filled with learnings and examples, you’ll be glad you added this one to your “subscribe” list.”
Dgcubfan via Apple Podcasts ·
United States of America ·
07/03/23
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“Always insightful and current, especially if your focus is how to build great customer experiences. And if you’re a business leader and not focused on that, you should be! Stacy has great guests and lots of insight herself!”
BPElliottSF via Apple Podcasts ·
United States of America ·
01/17/23
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“Great show interviewing thought leaders in the CX industry. I highly recommend!”
jpswalter via Apple Podcasts ·
United States of America ·
10/31/22
“Engaging and informative discussions with a cross section of business leaders.”
Gr8nrg via Apple Podcasts ·
Canada ·
09/19/22
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“I am proud to say I have known Stacy for some time. She knows her stuff and her show reflects that! The guests she has on always add value. I had the privilege of being a guest on her show and then inviting her to my podcast. On both occasions, we had a great conversation about how organizations...”Read full review »
Monty Shaw via Apple Podcasts ·
United States of America ·
09/10/22
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“Stacy is a great host. She asks insightful questions, which allow her guests to come across as experts and as people! Thanks for making a podcast that's a true conversation, Stacy. You're building a wealth of CX knowledge for all of us.”Read full review »
LeslieOF via Apple Podcasts ·
United States of America ·
09/06/22
“Stacy is not just a wonderful example of a CX Professional, she utilises her considerable experience and expertise to help educate and inspire others to do the right thing - for customers, employees and shareholders. Stacy’s podcast is a must listen!”
ijgolding via Apple Podcasts ·
Great Britain ·
08/15/22
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“Doing CX Right is one of the best podcasts for actionable CX strategies and insights from leaders in the field. Not to mention, Stacy consistently gives us a masterclass on what it means to be a fantastic interviewer. You’ll love tuning into these conversations!”
oliviabaker13 via Apple Podcasts ·
United States of America ·
07/08/22
“I loved chatting with Stacy. She is an awesome host and has created a great resource for CX professionals 👏 Thank you 🙏”
AdrianSwinscoe via Apple Podcasts ·
Great Britain ·
07/01/22
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“Customer experience is a broad subject that requires both expertise as well as a broad perspective. Thankfully Stacy is a true CX expert and she brings together experts from a wide variety of fields to dissect customer experience from a broad range of corporate disciplines. If you want to learn...”Read full review »
Neal Schaffer via Apple Podcasts ·
United States of America ·
06/08/22
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“Customer Experience has never been more important to the long-term success of a company. Stacy’s podcast provides powerful insights into how companies should approach CX. Definitely worth listening if you are looking for practical ways to improve CX.”
Celia Fleischaker via Apple Podcasts ·
United States of America ·
06/02/22
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“Stacy does an amazing job covering all the latest trends on CX and providing access to the industry leaders we need to hear from.”
Michael B Brenner via Apple Podcasts ·
United States of America ·
05/31/22
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“Get past all the fluff that non-practitioners podcast about. Stacy is in the ‘CX Trenches’ every day doing the work, and then finds the time to host a podcast with some serious guests.
This is a must-have on the regular, download-and-listen-to-pod.”
Bstaiks via Apple Podcasts ·
United States of America ·
03/07/22
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“Stacy has always been passionate about creating an exceptional customer experience. Her unwavering commitment to the customer has helped her become a thought leader in the CX space. She shares her valuable insights and those of other CX leaders on her insightful and fun podcast. It’s a must...”Read full review »
RelevantNoise via Apple Podcasts ·
United States of America ·
02/15/22
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“I’m a certified CX professional, member of the CXPA, and CX practitioner since 2012. Followed and listened to many CX podcasts, but this is definitely the best of all. Guests have credibility and recognised success. And the conversations always go to practical tips and tricks, strategies, etc....”Read full review »
luismelo78 via Apple Podcasts ·
Great Britain ·
02/02/22
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“Stacy’s podcast is my go-to resource for all things CX. I've shared it with countless people, and I don't refer unless I really love and respect the author. Stacy’s podcast is inspirational, educational, entertaining; it gets my creative juices going and I feel connected.”Read full review »
Marathon App Sucked via Apple Podcasts ·
United States of America ·
01/29/22
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“Stacy does her homework to ensure the interview is not just the usual questions. Every guest offers insights and actions listeners can take right away. I was impressed as a guest on the show with her level of preparation and as a listener I've gained something from each episode. Any CX leader...”Read full review »
JeannieCW via Apple Podcasts ·
United States of America ·
01/26/22
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“It was such a pleasure to be part of your show, Stacey. I’m also a big fan of your other episodes. You have a great interviewing style, making sure that your guests can share their expertise with the audience. Keep up the good work. Steven Van Belleghem”
StevenVanBelleghem via Apple Podcasts ·
Belgium ·
01/24/22
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“Each episode only talks about one thing: customer experience. But, Stacy has a knack for making each episode unique and insightful. Every episode's filled with fresh ideas and actionable tips that every CX enthusiast can learn from!”Read full review »
howardtnyc via Apple Podcasts ·
United States of America ·
11/02/21
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“Stacy is very thoughtful in her approch, and works hard to ensure that the content of this show is valuable to CX professionals at all levels. She is a great interviewer, as well as a prolific source of CX knowledge through her own experience. Highly recommend!”
Nate, CX Accelerator via Apple Podcasts ·
United States of America ·
10/08/21
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“What a wonderful assortment of guests! Easy style. Nicely edited to just the most interesting parts of what must have been longer conversations. On my regular rotation now!”
RGM100 via Apple Podcasts ·
United States of America ·
09/28/21
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“DoingCXRight is by far the best CX Podcast and one of the top business podcasts. Filled with actionable insights, Stacy’s passion for CX and active listening style brings out the best in each business leader. Flawless execution in a faced-paced conversation that is uniquely Stacy.”
cary munk via Apple Podcasts ·
United States of America ·
08/03/21
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“Really liked what Rob Markey had to say about the Net Promoter System — it’s not about a score, it’s about using the data to solve problems on behalf of your customers. I particularly liked the fact that he said so many brands fail to get the most fundamental things right in the experience,...”Read full review »
Mlinyvrqc via Apple Podcasts ·
United States of America ·
07/29/21
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“Loved hearing Rob’s journey from Net Promoter Score to System, makes so much sense. Great advice lots of us can use.”
Mario Caveda via Apple Podcasts ·
United States of America ·
07/29/21
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“Very informative podcast from Stacy Sherman. Insightful questions about NPS and how companies can get value out of it.”
Trankonj via Apple Podcasts ·
United States of America ·
07/26/21
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“Stacy brings a great deal of knowledge and information to the table. Definitely a worthwhile listen for anybody concerned about the cusotmer experience!”
Shep Hyken via Apple Podcasts ·
United States of America ·
07/26/21
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“A great podcast with knowledgeable host, who knows great guests to bring on! Very thankful for this podcast as in building a software business.”
Alex J Sanfilippo via Apple Podcasts ·
United States of America ·
07/26/21
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“Loved the episode with Shep Hyken! Lots of great insights! Looking forward for the new episodes!”
Bruno Amigos do CX via Apple Podcasts ·
Brazil ·
07/26/21
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“As a business owner, I found this podcast to be extremely inspiring . So many "nuggets" to take away for an improved customer experience.
I especially love Stacey's interviewing style. She asks her questions with energy and enthusiasm. She extends basic courtesies to her...”Read full review »
ERizzolo via Apple Podcasts ·
United States of America ·
07/26/21
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“Stacy Sherman is an inspiring business leader. She taught me so much about how to take my company to the next level based on customer experience (CX) best practices. I look forward to hearing more episodes and receiving her newsletters too. I highly recommend DoingCXRight no matter what company...”Read full review »
Eileen April via Apple Podcasts ·
United States of America ·
07/25/21
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“Very inspiring podcast about CX for all CX enthusiasts - beginners as well as experienced ones. Stacy is asking specific questions and discussing trends with pioneers of customer experience helping doing CX right. Looks forward to hear more!”
Mei Li Ling via Apple Podcasts ·
Germany ·
07/25/21
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“I’ve had the opportunity to hear Stacy speak on the importance of customer experience many times! She’s always providing amazing value and actionable tips! Her podcast gives you all of this in one place! Well done Stacy! I’m excited to keep listening and learning. Keep up the great work!”
Coach Sid Meadows via Apple Podcasts ·
United States of America ·
07/25/21
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“This was my first time listening to a cast . It was so informative. Stacy Sherman’s questions were right on point with the guest speakers. Being a business owner I took away a lot of great points to help me build my business. Looking forward to listening to the rest of the series.”
judyrogoff via Apple Podcasts ·
United States of America ·
07/24/21
“Outstanding guests 👏
Stacy, thanks to her thorough CX knowledge and practice, is able to ask the right questions to bring value to both beginners and experts in the CX field.
Highly recommended!”
Sergio Rossini via Apple Podcasts ·
Italy ·
07/24/21
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“Great podcast! A lot of valuable insights and learnings about how to do it CX right! ❤️”
Ana Cavagnoli via Apple Podcasts ·
United States of America ·
07/24/21
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“Listening to Rob and Stacy discuss the Net Promoter System encourages even the most seasoned and advanced CX leaders to rethink their existing NPS methods. Well done stimulating more thought on such an important business tool.”
CX advocate via Apple Podcasts ·
United States of America ·
07/24/21
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“Stacy Sherman is motivating and inspiring to listen to. She fosters an inclusive approach that is helpful to all who listen! I can’t wait to hear more!”
Stacy Hirschberg via Apple Podcasts ·
United States of America ·
07/24/21
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“I loved the episode with Rob Markey! Great insights and best practices.”
FPilotto via Apple Podcasts ·
United States of America ·
07/23/21
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