It’s not about the score
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“Really liked what Rob Markey had to say about the Net Promoter System — it’s not about a score, it’s about using the data to solve problems on behalf of your customers. I particularly liked the fact that he said so many brands fail to get the most fundamental things right in the experience, specifically asking the customer for data that they already have and he had a great example of that. Keep up the good work, Stacy!”
Mlinyvrqc via Apple Podcasts ·
United States of America ·
07/29/21
More reviews of Doing CX Right Podcast
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“I loved the episode with Rob Markey! Great insights and best practices.”
FPilotto via Apple Podcasts ·
United States of America ·
07/23/21
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“It was such a pleasure to be part of your show, Stacey. I’m also a big fan of your other episodes. You have a great interviewing style, making sure that your guests can share their expertise with the audience. Keep up the good work. Steven Van Belleghem”
StevenVanBelleghem via Apple Podcasts ·
Belgium ·
01/24/22
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“Customer experience is a broad subject that requires both expertise as well as a broad perspective. Thankfully Stacy is a true CX expert and she brings together experts from a wide variety of fields to dissect customer experience from a broad range of corporate disciplines. If you want to learn...”Read full review »
Neal Schaffer via Apple Podcasts ·
United States of America ·
06/08/22
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