Will Martin is co-founder and financial director at Littledart Fulfilment, a 3PL providing bespoke eCommerce fulfilment that’s as unique as your business.  Hit PLAY to hear:  The role of personalization in fulfilment How efficient systems and tech help in fulfilment operations Why having a motivated team pays off The importance of early and accurate forecasting Balancing cost and quality in fulfilment  Key timestamps to dive straight in:  [06:33] Fulfilment helps in brand loyalty and customer retention.  [09:34] Balancing cost and team importance in fulfillment.  [11:13] Models based on time and space, great working environment for the team.  [14:34] Managing peak seasons.  [16:38] Early planning, be realistic, aim high. Avoid stress.  [18:21] Will’s Top Tips!  Full episode notes here: https://ecmp.info/493 Contact SHOPLINE >>> https://ecmp.info/shopline Be part of Episode 500 >>> https://ecmp.info/500 Be part of our episode 500 celebrations... https://ecmp.info/500 Get all the links and resources we mention & join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/