E191: Michaela Wessels - Leveraging Technology and AI in Fashion to Become an Inclusive Brand That Meets Customer Demand
Description
It’s time to delve into the dynamic challenges and strategies in the fashion retail industry.
Michaela Wessels, CEO of Style Arcade, explores the critical role of AI in predicting customer demand, leveraging product data for growth and the importance of size inclusivity for brands.
Michaela has a background in finance, with over a decade of experience in global retail, including formative roles at Lacoste and The Iconic in Visual Merchandising. Style Arcade has seen some of the world’s most notable brands replace spreadsheets with intelligent analytics and digital range planning.
Michaela shares insights on the 80-20 principle and the transformative impact of Style Arcade in making well-informed product decisions. The discussion also delves into the evolving trends in digital marketing and technology for online stores.
Tune in as they shed light on the intricacies of retail and eCommerce in an ever-changing landscape.
Topics Covered:
00:25 - Michaela Wessels, CEO of Style Arcade, discusses AI tech in fashion retail
04:44 - How Style Arcade helped a brand grow from $25M to $500M in two years by focusing on product data and demand
09:14 - Retailers should focus on improving returns and using technology to reduce them
11:54 - The truth behind retail growth: market spend, product purchase, tech limit, hidden data and the 80:20 rule
14:52 - Nervousness about 20% selection, need for visual data and challenges in sizing and stock management
19:34 - Explore gaining full price sales to increase margins and understand customer buying behaviour deeply
22:35 - Working with a sportswear brand, AI revealed performance insights, exciting and empowering buyers
24:41 - AI in fashion tech can speed up the market, automate product attribution, analyse attributes and avoid cannibalization in retail
28:13 - Brands should prioritize size inclusivity based on customer demand and data
33:45 - Focus on simplicity, brand marketing and flexible technology decisions for success.
35:48 - Choosing adaptable, open tech is crucial for growing businesses. Making short-sighted decisions can limit future growth
39:56 - Retailers must prioritise planning and forecasting for key sales events like Black Friday and Cyber Monday, which can make up a significant portion of their annual sales. Analysing data and post-event evaluation is crucial
41:50 - Focus on the present, not dwell on the past/future. Live in the present.
44:39 - Experience brings challenges and fun
Nutrition = food = happiness. Isn’t that the truth? Alex Stewart is the CEO and Founder of PACK’D, a brand on a mission to make whole and nutritious meals accessible to everyone.
Their food is packed full of nutritional goodness, while tasting absolutely delicious, delivered straight to your...
Published 11/12/24
Is it time to grow your international footprint?
In this podcast episode Shaun Loughlin, Head of eCommerce and Technology at LeMieux, joins Richard Hill to discuss all things global expansion. During his time at the UK’s premium equestrian brand LeMieux, Shaun has grown the eCommerce team from...
Published 11/05/24