Nutrition = food = happiness. Isn’t that the truth? Alex Stewart is the CEO and Founder of PACK’D, a brand on a mission to make whole and nutritious meals accessible to everyone.  Their food is packed full of nutritional goodness, while tasting absolutely delicious, delivered straight to your door. They source the best quality plant-based ingredients freshly frozen for maximum nutritional value. In this podcast, Alex shares the mission behind PACK’D and their journey from being listed...

Is it time to grow your international footprint?  In this podcast episode Shaun Loughlin, Head of eCommerce and Technology at LeMieux, joins Richard Hill to discuss all things global expansion. During his time at the UK’s premium equestrian brand LeMieux, Shaun has grown the eCommerce team from 1 to 17 employees and boosted business growth by an impressive 200%! Shaun explores LeMieux’s mission to be the most exciting global equestrian brand, his unexpected journey into eCommerce and the...

BOSH and the podcast is live! Live on stage John Thornton, Chief Copywriter and Office Hottie at Surreal, joins Richard to share the impact of humanistic copy in achieving customer engagement and sales.  John’s campaigns aren’t your typical run of the mill marketing campaigns. Think CEOs in their pants, sexual innuendos, swearing and arguing over a colour. He believes in attention first, brand second. How does he achieve that? Tap into humanistic emotions, laughter and shock.  In this...

It’s time to delve into the world of brand management with Mike Whitby, an experienced Senior Brand Manager who has worked with major names like Asics, Lyle & Scott, and Pentland Brands.  Mike explores the essential balance between short-term gains and long-term brand health, the power of decision-making in leadership, and the overlooked potential of VIP tiers in loyalty schemes..  Mike shares insights on grassroots strategies for building brand loyalty through storytelling and...

In this episode of the eCom@One podcast, Alex Myatt, shares how you can use the influence of direct response copywriting to increase the conversion rate on your website  They explore the challenges of guiding consumers through complex purchases and managing numerous product SKUs. Alex underscores the power of simplicity and transparency in return policies and how these can boost customer satisfaction and conversion rates. Together, Richard and Alex discuss the importance of A/B testing...

It’s time to take a deep dive into the future of retail and what that means for your eCommerce store. With nearly 30 years under his belt, Tim Fairs brings invaluable insights from his experience with top brands like ProCook, Virgin, Clinton's, Currys and Sainsbury's. Together, Richard and Tim tackle persistent customer experience issues — from the frustration of encountering unhelpful store staff pushing unnecessary products to the importance of a knowledgeable and motivated...

A brand on a pioneering mission to eliminate one billion plastic cleaning tools from landfills by 2030. In this episode, Richard is joined by Sylvia Sigrist, Head of Marketing at Seep, a plastic free and biodegradable household green cleaning business. Listen to this podcast as Sylvia shares her incredible journey from working with multinationals to thriving in start-ups and her strategies that propelled Seep's impressive growth.  From leveraging digital marketing to building a dedicated...

Sexual wellness. A topic we should all get behind. Sex and pleasure isn’t shameful and that’s why Skins Sexual Health is on a mission to de-stigmatise this topic. Lucy Robinson, Head of Marketing at Skin Sexual Health and Creative Conceptions, sits down with our CEO to discuss their monumental growth and how they are navigating the multifaceted landscape of B2B and B2C marketing. In this episode, we explore the art of leveraging TikTok for brand visibility, the transformative power of SEO...

It’s time to delve into the world of composable architecture, internationalisation and reducing the cost of ownership for retailers.  Our guests, Mark Adams, Senior Vice President and General Manager at BigCommerce and Roosevelt Fernandes dos Santos, Senior Product Manager at Recharge, share their insights and experiences in this dynamic space. Mark and Roosevelt have years of experience in the eCommerce industry. From the significance of partnering with experienced tech teams to the...

Stuart Baxter has been a driving member behind the growth of Safelincs, a £28M fire and safety solutions business in Lincolnshire, since he joined as Product Admin 15 years ago. As the Managing Director of Safelincs, Stuart is responsible for the operational side of the business and hitting their ambitious 10% year on year growth targets. In this episode, Stuart gives an honest account of the growth of Safelincs. From a sub £1M brand with 9 members of staff, to a £28M operation with 93...

Have your sales hit a wall?  Abhimanyu Kashikar, Co-Founder and COO of Anchanto, a SaaS product company targeting brands, 3PL, logistics companies, and retailers in 11 countries.  Abi and Richard delve into the intricacies of eCommerce growth, order, and warehouse management, drawing from Abi's extensive experience in the industry.  They discuss strategies for pushing through sales stagnation, the challenges of managing cross-border shipments and the importance of data reliability in...

It’s time to delve into the dynamic challenges and strategies in the fashion retail industry.  Michaela Wessels, CEO of Style Arcade, explores the critical role of AI in predicting customer demand, leveraging product data for growth and the importance of size inclusivity for brands.  Michaela has a background in finance, with over a decade of experience in global retail, including formative roles at Lacoste and The Iconic in Visual Merchandising. Style Arcade has seen some of the world’s...

Do you get 30% of your revenue from email marketing? If not, you could be missing out on a whale of an opportunity. Brittany Jarman, Client Growth Manager and Theo Roberts, Senior Account Strategist at eComOne delves into the world of email marketing, customer segmentation, and personalised content.  They share insights on the importance of continuous communication with existing customers, gathering personalised data, and tailoring marketing content to specific customer interests. The...

If you aren’t offering a diverse range of payment options, you will be losing sales.  Clare Haskins, Head of Revenue Operations at Ecommpay, dives into the world of alternative payment methods. Clare brings over a decade of experience in payments and finance, providing valuable insights into the changing landscape of digital payments. They explore the rise and fall of buy now, pay later services, the increasing popularity of digital wallets and cryptocurrencies and the potential impact of...

Do you care about cardboard? Well, you should! In this episode, Richard sits down with Jack Good, the Founder of Reuseabox, to delve into the world of sustainability and the impact of keeping cardboard boxes in use for longer.  They explore how Reuseabox collects and redistributes used cardboard boxes, helping to reduce environmental impact and promote sustainable practices.  Together, they discuss the environmental impact of cardboard production, the surge in cardboard waste during...

It’s time to harness the power of reviews.  Victoria Locking, UK Agency Partnership Manager at Reviews.io, delves into the crucial role of customer reviews and user-generated content on eCommerce sales. Reviews.io is a leading review platform that helps established brands build trust with their customers for over 10 years. In this episode, Richard and Vic cover a wide range of topics, from the evolving landscape of customer reviews and their influence on brand credibility to the...

With over 30 years of experience in the business world and 15 years as a leadership, mindset and public speaking coach, Tony Brooks has a wealth of experience supporting leaders in senior roles to be the best version of themselves. By focusing on mindset, he believes that individuals are more likely to succeed and thrive in their career. In this podcast, Tony dives into the critical topics of leadership, mindset and the evolving dynamics of the workplace. With an emphasis on the...

Is cash really king? Of course it is! In this podcast episode Michael Appel, Managing Director at Getzler Henrich and Associates, discusses how to turnaround a failing business.  With over 40 years of experience leading and advising retail and consumer companies, working with the likes of Baccarat, Inc., Laura Ashley N.A., Caswell Massey, Ciro, Inc., MacKenzie-Childs, and Wilkes Bashford, Michael knows a thing or two about the challenges facing the retail industry. He shares invaluable...

Steve Toth is the man behind seonotebooks.com and works with global companies around the world. He’s the man that took Freshbooks to rank position 1 for a 300,000 volume keyword, quadrupling organic traffic within a year.  This episode is dedicated to SEO (search engine optimisation), the latest core update and what that means for your business. He covers the heavily debated topic of AI and shares a tactic that very few people use when it comes to improving their organic rankings.  This...

You can cut your costs and scale your eCommerce business at the same time. It’s all about prioritisation and actually focusing on what moves the needle.  In this episode of the eCom@One Podcast Benjamin Lang, Head of Northern Europe and Dach for Partnership at Shopify, delves deep into the rapidly changing world of eCommerce. He shares actionable insights from his portfolio of global clients.  Shopify is the leading platform for mid-sized eCommerce businesses, trusted by millions of...

Paula Short is the ex Co-Founder of Beauty Boulevard, a successful cosmetics company that stocked products globally in stores, salons and airlines. After exiting the company in 2021, Paula went on a journey of self-discovery to become a Freelance Business Advisor focusing on strategic growth. As we navigate the challenges brought on by the pandemic and the evolving landscape of consumer behaviour and the economic market, Paula shares her experience of exiting her successful business, Beauty...

Kalin Karakehayov is the Founder of Edoms, Seo.Domains and I.GY. With over 15 years of experience in Google SEO and link building, he has learnt a fair amount of tactics that actually impact results with link building and domains.  In this podcast, he shares some of the rarest strategies we have heard when it comes to improving your organic performance. From tried and tested solutions, Kalin shares what actually matters when you are trying to get Google to like you and make it appear on the...

Mid-market merchants, do you feel lost and forgotten in a rapidly evolving eCommerce landscape?  Jason Nyhus, General Manager and President at Shopware, joins Richard in this episode to delve into the mid-market merchant world. He brings 20-years of expertise to the table, specialising in software development during his career. Shopware is a German born open source eCommerce platform that helps merchants increase their online sales.  Listen in to hear the key findings from the “Forgotten...

Are you interested in outsourcing and building global teams? If the answer is yes, this podcast episode is for you.  Janus Basnov is the Chief Sales Officer at Aristo Sourcing. They help entrepreneurs and businesses grow their business by sourcing high-quality and a cost-effective workforce. Listen to this conversation as they delve into the world of event organisation and hiring.  He discusses the highs and lows of event organisation, the impact of learning from industry experts and the...