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Mission.org
Experts of Experience
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and...
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Ratings & Reviews
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4.8 stars from 20 ratings
Unique insights into a unique field
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“Lauren is an empathetic host with vast knowledge in the customer experience space. She does a great job pulling out information from guests and framing it in a relatable way.”
Researchermeghan via Apple Podcasts ·
United States of America ·
09/25/24
Host is terrific
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“This is a complex topic and Lauren makes it compelling and intriguing across a wide range of guests.”
Nickmzz via Apple Podcasts ·
United States of America ·
06/19/24
Love this series!
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“I was a speaker on one of the earlier podcasts and really enjoyed it, but now I am an avid listener of experts of experience - I highly recommend having a listen!”
rudeone82 via Apple Podcasts ·
Australia ·
06/11/24
Recent Episodes
Want to navigate the complexities of digital transformation successfully? In this episode, Jonathan Murray, the Chief Strategy Officer at Mod Op and co-author of Getting Digital Done, outlines a step-by-step approach to integrating AI into your customer experience strategy. He explains how to...
Published 11/20/24
Published 11/20/24
What does it take to truly win over customers in today's fast-paced digital landscape? Join us as Danny Pozo, Cisco’s VP of U.S. Commercial Customer Experience, shares his unique perspective on customer experience at Cisco. From the importance of emotional intelligence to the role of AI in CX,...
Published 11/13/24
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