#13 Ian Wishingrad: A Masterclass in Branding & Customer

#13 Ian Wishingrad: A Masterclass in Branding & Customer Experience

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Dive into the world of creative customer experience with Ian Wishingrad, Co-Founder and CMO of Three Wishes Cereal. In this episode of Experts of Experience, Ian shares his journey from advertising to entrepreneurship, revealing how authenticity marketing strategies have shaped his customer-centric approach.

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#57 Why Your C-Suite Needs to Embrace AI for Customer Success

Want to navigate the complexities of digital transformation successfully? In this episode, Jonathan Murray, the Chief Strategy Officer at Mod Op and co-author of Getting Digital Done, outlines a step-by-step approach to integrating AI into your customer experience strategy. He explains how to...

Published 11/20/24

Experts of Experience

Published 11/20/24

#56 Why Emotional Intelligence is the Key to Customer Experience Success

What does it take to truly win over customers in today's fast-paced digital landscape? Join us as Danny Pozo, Cisco’s VP of U.S. Commercial Customer Experience, shares his unique perspective on customer experience at Cisco. From the importance of emotional intelligence to the role of AI in CX,...

Published 11/13/24