#55 Unlocking Customer Success: How BetterUp Uses Data and AI to

#55 Unlocking Customer Success: How BetterUp Uses Data and AI to Transform Workforces

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Are we relying too much on technology in customer success? Sarah Parker, the SVP of Customer Success at BetterUp, discusses the balance between automation and human touch in customer relationships. Is it possible to scale customer success without losing the personal connection? Join us as we explore this critical debate in the industry.

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#57 Why Your C-Suite Needs to Embrace AI for Customer Success

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Experts of Experience

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#56 Why Emotional Intelligence is the Key to Customer Experience Success

What does it take to truly win over customers in today's fast-paced digital landscape? Join us as Danny Pozo, Cisco’s VP of U.S. Commercial Customer Experience, shares his unique perspective on customer experience at Cisco. From the importance of emotional intelligence to the role of AI in CX,...

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