What does effective leadership look like when it feels like there’s never enough time to do all the things that HR leaders need to do? In this episode of HR Unplugged, host Anita Grantham sits down with Johnny C. Taylor Jr., President and CEO of SHRM, to explore the critical elements of leadership. We investigate some of the overlooked traits that make good leaders great, like empathy and courage, and how the expectations of modern leaders have changed. We tackle key topics like how leaders can balance celebrating the diversity of opinion in the workplace with managing conflict. Johnny brings some great insights to the table on the importance of civility in the face of disagreements and how leaders can take an active approach to make sure people are culturally aligned on what matters most. We hear some of Johnny’s methods for dealing with conflicting opinions, how he screens candidates during talent acquisition, and what he believes are the top three Cs of successful HR leadership. Key moments:  Why empathy is an overlooked but core skill for leaders How to create a culture of civility How to ensure cultural alignment during the hiring processThe importance of establishing boundaries and company cultureJohnny’s framework for dealing with conflicting opinions Key links:  Subscribe to HR Unplugged Series: https://www.bamboohr.com/resources/podcasts/hr-unplugged/Join HR Heroes Slack Community: https://join.slack.com/t/hrheroesworkspace/shared_invite/zt-21ad3f1r8-dkWC2EdmyhxUAHw9cGLdQw/Bamboo HR Homepage: https://www.bamboohr.com/