106: Crissy Saunders: Funnel reporting, composable automation and the future of outbound
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What’s up everyone, today we have the pleasure of sitting down with Crissy Saunders, CEO and Co-Founder at CS2.  Summary: Crissy takes us through the evolution from tactical management to strategic leadership, and the adaptation to changing marketing strategies. We discuss the significance of specialized platforms in marketing automation, the critical role of the sales funnel in revenue growth, the shift in email marketing towards 'inbox influence', and revitalizing outbound marketing strategies. This episode is a concise yet profound guide, offering actionable insights for martech professionals to navigate their careers and strategies effectively. About Crissy Crissy started her career at Marketo when the company was only 4 years old. She was quickly promoted to Marketing Ops manager where she led weekly training of internal users as well as lead management and technical execution for enterprise clientsShe then moved over to Jive Software as Global Marketing Operations Manager and later Agari as a Sr Demand Gen manager She co founded Walkzee, an app that connected sheltered dogs with dog lovers who needed a walking buddyShe also co-founded CS2 with her husband Charlie, a martech agency that powers efficient and predictable revenue which has grown to over 15 team members and has served some of the coolest brands including Gong, Sendoso, Coursera and SalesLoftShe also finds time to be a podcast co-host, a women in revenue co-founder, a partner at MKT1 and an advisor for Syncari and ChilipiperNavigating the Dual Dynamics of Marriage and Business in Martech Crissy's journey with her husband Charlie in the realm of marketing operations (martech ops) is a testament to how personal and professional relationships can synergize effectively. Their story began in a work environment, where they were assigned to different global roles. Crissy, based in Palo Alto, and Charlie, working from the EMEA office, quickly realized the need for a counterpart due to the time difference. This necessity sparked their collaboration. Their work dynamic evolved as they discovered not only their professional compatibility but also a personal connection. This dual relationship blossomed into marriage, and after a year of living apart, they decided to venture into consulting. The transition from employees to business owners was facilitated by their solid professional background and the initial success in acquiring clients. This success was a result of their extensive network and the burgeoning field of marketing and sales operations, which at the time, was not as recognized as it is today. Their business, initially named CSU Marketing, evolved to focus on revenue operations, reflecting their diverse expertise beyond just marketing ops. They attribute their successful business partnership to aligning on business goals, leveraging each other's strengths, and maintaining constant communication. Daily meetings help them stay connected and address priorities, a luxury not all business leaders share. However, blending personal and professional life has its challenges. Discussions about the business often spill into their personal time, but they view this as a constructive process. Differences in opinion are not seen as conflicts but as opportunities for 'storming' – a phase in the McKinsey framework – leading to innovative solutions. This approach underscores their ability to balance their roles as business partners and life partners. Key takeaway: Crissy and Charlie's experience highlights the importance of communication, alignment of goals, and leveraging individual strengths in a business partnership. Their journey from colleagues to spouses and business partners demonstrates that professional and personal relationships can coexist and thrive, provided there's a clear understanding of roles, constant communication, and a positive approach to resolving differences. Elevating from Tactical Manager to Strategic Leader in Martech Crissy sheds lig
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