Dealing with Guest Complaints (During) - Listen - Insights on

Insights on Internships from Professor Jones (IOI)

Dealing with Guest Complaints (During)

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Description

•Introduction •Importance of Complaints •Why Guests Complain •Importance of a Service Recovery Process •Most Difficult Guests •Learning Solutions

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Behind the Mystery of Rates - Revenue Management (During)

My related backgroundBehind the Mystery of RatesBefore Revenue ManagementBasic Philosophy Behind Revenue ManagementKey ConceptsDistribution ChannelsDynamic PricingIngredients for Establishing RatesTerminology to LearnQuestions to Ask Your EmployerMove toward Revenue Optimization

Published 07/09/24

Impact of Group Business (During)

My related backgroundImportance of Sales Role with Group BusinessWho is your group customer?Who are the attendees?Role of each department in servicing the groupImportance of Revenue Generation from Meetings & EventsVolume Transient Business unique situation

Published 06/03/24

Insights on Internships from Professor Jones (IOI)

Published 06/03/24