My related backgroundBehind the Mystery of RatesBefore Revenue ManagementBasic Philosophy Behind Revenue ManagementKey ConceptsDistribution ChannelsDynamic PricingIngredients for Establishing RatesTerminology to LearnQuestions to Ask Your EmployerMove toward Revenue Optimization

My related backgroundImportance of Sales Role with Group BusinessWho is your group customer?Who are the attendees?Role of each department in servicing the groupImportance of Revenue Generation from Meetings & EventsVolume Transient Business unique situation

• How to develop a curious mind … being technology curious• 6 different areas to explore and what to look forExplore Property Management Systems (PMS)Utilize Customer Relationship Management (CRM) Software Engage with Revenue Management ToolsDigital Communication ToolsSocial Media and Online Reputation ManagementMobile and Contactless Services

•Understanding your career ambition •Four (4) Workplace Scenarios          1. Colleagues          2. Managers          3. Age and generational differences        4. Unions •Each will include solutions

My background on the topicGuestsInternational guests (USA context)International guests (Asian context)Colleagues Language spoken by majority of the staff is different from yoursSolutions to make it easierUsing Translation AppsLearning conversational language

•Introduction •Importance of Complaints •Why Guests Complain •Importance of a Service Recovery Process •Most Difficult Guests •Learning Solutions

I recommend you start by listening to this episode as it will better prepare you for how to maximize the podcast benefit to you.

•Flux Mindset Superpowers •Focus on three of the Superpowers My interpretation of eachHow it applies to you in your hospitality industry internshipWhy it’s important to youFinish with Discussion Guide for you to consider for each

Flux Mindset SuperpowersFocus on three of the SuperpowersMy interpretation of eachHow it applies to you in your hospitality industry internshipWhy it’s important to youFinish with Discussion Guide for you to consider for each

Agenda for this episode      •Differences between the two (work experience and internship)      •Why?      •How?                •Key Elements Website: professordavidjones.com

Agenda for this episode Purpose of an InternshipHow long is your internship?Paid or Unpaid Dilemma COVID Implications

Agenda for this episode ResourcesIdentifying opportunitiesRotationsPaid or Unpaid Dilemma 

Agenda for this episode: •People Relevance Impact •What to Observe •Need for Change of Perspective •Internship Observations – People and the Company •Customer Experience •Employee Role - Empowerment •Personality Types •Observing Leadership

Agenda for this episode Championing InnovationNarrowing the Focus of InnovationProcess for Identifying Opportunities – 3 Ws of InnovationMeeting and Events – Before, During and AfterHotel technology

Agenda for this episode Final versus Capstone Differentiating FactorsIdentifying the ProjectKey Points Generating Ideas for the ProjectMethods to Use InternallyCarrying Out the ResearchCapstone StructurePresenting the ResultsExamples

Agenda for this episode Introducing the Internship Learning Continuum – 3 StagesOperations StageManagement Stage Business StageIdeal Internship Course/Module StructureAfterward

Agenda for this episode Connection to the Internship Learning ContinuumProgression to the ReflectionWritten ReflectionVisual ReflectionCreating a Portfolio Career – Flux Superpower